Shipping Information
We want to get your order to you as quickly as possible. Here's what you need to know:
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Estimated Delivery Times
- Europe: 7–15 business days
- United States & Canada: 10–20 business days
- Rest of World: 10–25 business days
Please note that delivery times are estimates and may vary due to customs processing, local postal services, or peak periods.
Tracked Shipping
All orders are shipped with tracking. Once your order has been dispatched, you will receive a confirmation email with your tracking number so you can follow your parcel every step of the way.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Returns & Refunds
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return.
Eligibility
- Items must be unused and in their original packaging
- Proof of purchase is required
- Damaged or defective items are eligible for a full refund or free replacement
How to Return
To start a return, please contact us at support@bys-user-store-964178.ai with your order number and reason for return. We will respond within 2 business days with return instructions.
Refunds
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately with a photo of the item and your order number. We will resolve this at no extra cost to you.
Contact Us
Have questions about your order? Get in touch and we'll be happy to help:
- Email: support@bys-user-store-964178.ai
- Response time: Within 24–48 hours